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Domain Transfer and Renewal

I have received a notification to transfer and renew my domain name to Whois' new registrar. As my domain name has not yet expired with Whois.com, why should I transfer and renew now?

We have moved to a new registrar to provide you with a seamless interface to more value added services: - web and email hosting, website builder, digital certificates and more payment options. We strongly encourage you to take this opportunity to transfer and renew* your domain name for another year at our offer rate of only US$8.88!

Transfer and renew conditions:

1. You can transfer your domain name only after 60 days from the registration date of the domain name (with the current registrar).
2. We will add one year to the current expiry date of your domain name at no additional cost. For example, if your domain expires on Dec 5, 2007 and you place a transfer request on Oct 3, 2007 then after the transfer is complete, the new expiry date of your domain name will be Dec 5 2008, i.e. you will not lose anytime even if you choose to transfer months before your domain expiry date.

I want to transfer my domain name to Whois' new registrar. Why doesn't it recognise my username and password at the login page?

"Do you have an existing account with us?" actually applies to Whois' existing customers who have NEWLY signed up after Oct 07. Please follow the transfer process steps below:

1. After you have input your Domain Name & Auth Code, then click "Transfer"
2. Sign up a New Customer Account (after the transfer was successfully processed, this will be the new existing account that you login to manage your domain. Hence, the old member account will not longer be valid).
3. After you have created the New Customer Account, the transfer request can then be processed.
   1. Go to www.whois.com
   2. Click on "Domains" panel from bottom left
   3. Click on "Transfer Domain" panel
   4. From here, input your Domain Name & Auth Code, then click "Transfer"
   5. Login in to your new existing account (you will login to this new account to manage your domain after the transfer was successfully done).
   6. After you have created the New Customer Account, the transfer request will proceed on.

Please note that the entire transfer process with typically take about 5 working days for it to take effect. It will involve a series of emails to you (owner of the Domain Name), the current (losing) registrar and the new (gaining) registrar.

How do I renew my domain name?

You can renew your domain name from your Control Panel by following the steps below:

1. Login to your Control Panel and search for the domain name you wish to renew.
2. Click on the Domain name in the search results to get to the Order details view.
3. Click on the Renew Service button, which will take you to the Renewal page.
4. On this page from the Dropdown Box select the numbers of years for which you wish to Renew this Domain Name.

Managed DNS

I have just registered a domain on your site and need to redirect to my server. How do I go about managing my DNS record?

To manage your DNS records (such as A record, MX record, CName etc), you will need to purchase Managed DNS services for your domain name. For detailed information, you may refer to this link: http://store.whois.com/kb/servlet/KBServlet/cat124.html

I have purchased the domain forwarding service. It says to change the name servers to ns1.whois.com, how do I go about modifying my name servers?

Please follow the steps below to modify your name servers to the following default name servers:
Name Server: ns1.whois.com
Name Server: ns2.whois.com
Name Server: ns3.whois.com
Name Server: ns4.whois.com

If you are already at your control panel,

1. Login to your control panel > search for your domain name
2. Under services > click "Domain Name - Click To Manage"
3. Under "Domain Registration - Order Details" > click "Modify Name Server"

If you are at Whois.com website (www.whois.com),

1. Login to your account (from the top right corner)
2. After successful login, click on "My Account" (it will then open a window as "Admin Area")
3. At the Admin Area > click Domains > List last 10 (input domain & search)
4. Under services > click "Domain Name - Click To Manage"
5. Under "Domain Registration - Order Details" > click "Modify Name Server"

Email Hosting

I am trying to setup my new e-mail account on my outlook to send/receive emails, but I get an error message and cannot get it to work. How do I set it up?

For setup of email account on outlook, please refer to this link: http://store.whois.com/kb/servlet/KBServlet/faq945.html

I have purchased email hosting service and when setting up my mailbox, I realized I cannot create aliases for the account I purchased. What should I do?

Please follow the steps below to create email alias:

1. Login to your Control Panel (via http://store.whois.com/customer) and search by the domain
2. Go to Manage Email hosting -> click Manage Email Hosting Service button
3. Click on Add Email Addresses button > input the email address of the aliases (eg. test123@landbservices.com)
4. Uncheck [Create an Email Box]
5. Check [Define Email Forwards] > click on the local Email boxes and followed by " >"

For detailed information, you may refer to this link: http://store.whois.com/kb/servlet/KBServlet/cat225.html

Website Builder

I cannot get to my account settings from web builder and cannot publish my web site. How can this be fixed?

This appears that you may not have setup the FTP account and password correctly. Please follow the steps below to fix this:

1. Login to control panel > go to "Domains" and search for your domain name.
2. Click on Manage Web Hosting
3. Click on Manage Web Hosting Services
4. Select Manage Website
5. Select FTP User Manager > List FTP user
6. Select the user that website builder will be using as the FTP user
7. Click on the FTP username & type in the password and confirm password
8. Select the home directory if needed
9. Then submit to save settings
10. Go back to Web Builder > Modify FTP Details (change Username & password according to FTP user)
11. Run Website builder again and publish your content

Billing / Invoice

I have paid for my newly registered domain name and have a receipt from PayPal for it too. But my domain name is still not activated and I am getting notifications on my invoice being pending. What is the issue here?

Please be informed that the payment which has indeed been received, has yet to credit to us as it was pending for e-check clearance. This means that the funds are pending from your bank for approval and this will take a couple of days for clearance (eg. if you use a U.S. bank account, it can take up to four business days for the electronic funds transfer to complete and for the funds to become available to the recipient of your payment). This is also the reason for you getting reminder emails on your Pending Invoice.

I do not have a credit card to pay for the services I have purchased. Is there any other way for me to make payment?

What you can do is to pay by e-check through a Paypal account. Please be informed that the e-check clearance process will take couple of days (eg. if you use a U.S. bank account, it can take up to four business days for the electronic funds transfer to complete and for the funds to become available to the recipient of your payment).

To pay by e-check, please follow these steps:

1. Log in to your PayPal account.
2. Click the Send Money tab.
3. Enter the required information.
4. Click Continue.
5. Click the More Funding Options link.
6. Select the eCheck radio button.
7. Click Continue.
8. Review the information and click Send Money to complete the transaction.

For detailed information, you may refer to this link: https://www.paypal.com/helpcenter/main.jsp;jsessionid=H6tTPxKWbZxl29rhGytcgyQCQHTlpj68xLvksXv9CwLrfHs1zXnF!-154656838?_dyncharset=UTF-8&t=searchTab&dosearch=true&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&serverInstance=9005&searchstring=echeck&SearchButton=Search

I have just registered my domain name but realize that I do not need it now, hence I want to cancel the domain and get a refund. Please advise me the procedure for this.

Customers can cancel their domain within 4 calendar days from the registration date. However, please be informed that administration charges for any order cancellation is chargeable at the higher of 5% of transaction price or USD1.50 per transaction.

For example of email hosting cancellation, you may cancel the email hosting service through your control panel and request for a refund via the steps below:

1. Login to your Control Panel (via http://store.whois.com/customer)
2. Go to "Domains" and search for your domain name you wish to cancel
3. Click on Manage Email Hosting > Delete Service
4. Upon delete of service, Go to "My Billing" > select Request Refund

Personal Settings

I have passed on the ownership of my domain name to someone else. Can I then change all my contact details to the new owner's name instead?

To change your contact details, you may do so through your Control Panel. Click on this link to your control panel: http://store.whois.com/customer

1. Login to your control panel > search by the domain name
2. Under services > click "Domain Name - Click To Manage"
3. Under "Domain Registration - Order Details" > click "Modify Contact Details"

In the event that you are unable to locate a particular resource, please complete the form provided below and our appointed customer service representative will reply to you as soon as we have the information you are seeking.